I recently bought a new car from Pedder Hyundai of Poway and couldn't be happier with the service. Ryan and Rijin went above and beyond to answer all of my questions and ensure everything went smoothly. They made what can usually be a stressful process very enjoyable and transparent. Thank you, Ryan and Rijin, for the great experience!

Various contracts and warranties were added to my sales contract deceptively. When initial talks started, they gave me a monthly payment amount that was too high, however for private reasons I went ahead and said yes. The deal was dragging on, and I was getting extremely tired, and due to a disability, I was experiencing ever increasing pain. I had multiple times indicated that I needed to go home because of the pain, but the salesperson kept insisting it would only be a few minutes more. It was far longer than that. Frankly, I am aware of dealerships having a practice of wanting to keep you in the dealership, because they fear a loss of sale or confidential information of the sale reaching a competitor. I had made it clear, haven gone this far, I wanted the vehicle, but I was in pain due to my disability. These negotiations and waiting could be conducted via the phone, and I could have gone in the following day once all was approved and ready to sign. Nope, they were not having it. When it finally came time for the contracts to be signed, the finance person handed me multiple pages as is the norm for a car loan. However, he (and the salesperson and sales manager who gave me the monthly payment amount - presumably due to a higher interest rate) started handing me documents. He never explained any of them, he merely said what they were, as if they were simply part of the "dealer added items" as it will usually say on the window sticker. Upon getting home and reading the documents, I discovered a page with multiple added on services - such as car finish maintenance warranty, some sort of vehicle repair contract (the standard warranty is certainly sufficient), etc. A vast majority of the items I would have declined. On this page, where indeed they attached some sort of package of warranties and contracts in addition to the price of the car. On that particular page it actually shows $9000 was added to the vehicle. None of which I approved of, nor was it discussed with me. In fact, with the exception of two of them, I would not want. This page showed the monthly amount for the car and then the next figure being for the add-on items. These two numbers added up to the inflated payment amount stated to me. .As mentioned I was only given a monthly payment figure. And as I said, I presumed it was due to the interest rate being high. However, after reading all the paperwork It had nothing to do was the interest rate at all. My monthly payment was inflated because of added on extras that I did not approve of nor would I have wanted. Yes I should have read the documents as I was signing, but at the same token, the finance person should have been explaining what each one was before I did sign it, just saying what each document is, doesn't mean anything to me. Over the years of purchasing cars, the last step is to go to the finance person. This person would offer various extended warranties, contracts, etc., not just tacked on with no explanation. I was never given that opportunity I was simply told a monthly figure. Now, I am quite certain they can wave it away, blame me, the customer, or make up any number of explanations to show it was my fault. However, they should have been up front about it all, explaining it all, and given me the option to say yes or no. I have looked over the “fine print” of the documents with all saying that if I wish to cancel them, I have 30 days to do so in writing. The sale taking place on 9/5/26. I sent an email to the two parties I had email addresses for on 9/10/26. In the letter I have asked for these to be taken off the contract and to please have a new contract written. In the email I asked for a member of management to contact me. I have yet to hear from anyone.

Garrett was great; he listened to all of our needs. He didn't hound us after our first visit, which is why we went back two weeks later when we were ready to buy.

I had a fantastic car-buying experience thanks to Jack, Sam, and George! Jack was an awesome sales rep, and Sam, the sales manager, was great as well. They both worked hard to get me a good deal, were easy to talk to, and even made the experience fun. George in finance was also fantastic. He was friendly, knowledgeable, and made the financing process easy and straightforward. He took the time to explain everything without making me feel rushed or pressured. What I appreciated most was that I never felt pressured throughout the entire experience. They gave me the time and space to think everything over while still being there to answer my questions and help along the way. I highly recommend Jack, Sam, and George if you’re looking for a Hyundai. I’ll definitely be going back to them when I’m ready for my next new Hyundai!

Once we came in, we got great service and was work was done expeditiously Just great customer service

Jason Was terrible. He tried to overcharge me for services I never requested. He never presented me with an itemized receipt at the beginning.

Professional, courteous, efficient. Instead of just flat out charging me to replace cabin filter, he checked if it needed replacing first. Saving me money

The service department is clean and modern. Unfortunately, the reception was lackluster. I waited at least 5 min in front of Jason McQuarie's counter and he failed to acknowledge my presence or at least excuse himself to finish a current task before attending to my check-in. It was akward, uncalled for, and completely unprofessional. Instead, he contuined gazing at his computer screen. I gave him the benefit of the doubt - until he was ready. At that point his greeting was consumed with aggression and dismissal. BTW, I was not offered the $25.00 Military Discount as per the previous service visit with Jason Gandy. I would very much like to receive that discount.

Friendly. Clean. Professional. I would recommend this dealership to others. I enjoyed my experience. I love my Calligraphy.

Easy to make appointments, quick check-in and my car was returned cleaner than when I left it.

Noe was polite. The service was done in a timely manner. I like getting the carwash

Clearly explained what services are needed and the cost estimate. Followed up about additional services and service completion. Prompt and fast response on questions.

Great service, but rep should have asked me about a forgotten 15% coupon. Would have saved $60.

Everyone was friendly, attentive, and genuine. All my questions were answered very easily and quickly. I was made to feel I was their top priority. Outstanding experience.