Excellent, on time, and professional. The dealership and service section is immaculate and a pleasant place to wait.

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This dealership always works with me to get a convenient appointment time. They are clear from the start about what is needed, and are great at keeping me updated on the progress of the work. Add friendly staff and a car wash, and all is good.

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Very courteous and caring staff. A bit longer than expected. Slightly disappointed that a 'miss' felt/heard in the engine was not dealt with leaving us nervous about it reoccurring and causing problems.

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Jason consistently provides excellent costumer service. He spends time hearing the customer concerns and works seamlessly with the customer, technician and Hyundai system (I.e warranties, recalls, etc) to ensure the proper care is delivered.

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In and out quickly, car wash is a huge win. Customer service reps were friendly and knowledgeable.

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Very good service. Customer service provided was very attentive and friendly. I appreciate this dealership and how professional they are. Thanks!

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They provided an excellent service They provided an excellent service. Useful recommendations, high quality service, great above and beyond, nice experts.

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Friendly staff and a quick turn around. Would definitely come back to have my car serviced again.

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Great service. Everyone was very nice and took my concerns seriously. I appreciated the througness of the inspection.

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Evert visit has been a positive experience. Wait time has been acceptable and always nice to come out to a clean car

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Professional, kind & courteous . Noe Garcia is extremely knowledgeable service advisor with great attitude and very professional

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The dealer fixed what was broken at the second attempt!.. though that need for a second bite at the cherry apparently wasn’t a dealer issue but a defective part initially sent. The fix was executed very quickly once the parts arrived but awaiting 10 plus days both times while parts are back ordered is not very good from Hyundai!

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Please note this review has nothing to do with the service department. The review is based upon my personal experience with the sales department. Last September I bought a Hyundai Palisade from this dealership. I must say it was a good experience making a purchase from them. I recently went back to purchase another car, and what a different attitude from the sales staff. My experience was nothing but misrepresentation, rudeness and overall a great deal of B S. I honestly could not understand why such a change. I was told and did not verify that the company had been ... Read More

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DealerRater - Jul 19, 2026

Please note this review has nothing to do with the service department. The review is based upon my personal experience with the sales department. Last September I bought a Hyundai Palisade from this dealership. I must say it was a good experience making a purchase from them. I recently went back to purchase another car, and what a different attitude from the sales staff. My experience was nothing but misrepresentation, rudeness and overall a great deal of B S. I honestly could not understand why such a change. I was told and did not verify that the company had been sold and or a change in the general management. I purchased my new Santa Fe yesterday from Carlsbad and it was a great experience. Not only did I receive a substantial price reduction than any other dealer would offer, the staff was extremely accommodating. I would not under any circumstance recommend the Poway Dealership.

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I always get prop service and everyone is very kind, Acknowledging you as soon as you walk in the door. And they get things done in a timely matter.

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Jason has always been so kind and considerate and has always positive and always willing to help. We are just extremely disappointed that Hyundai could not help us to help get our peeling paint car repainted under some sort of warranty or extended . It makes no sense. I feel like we're driving around in a car that ABSOLUTELY does not represent who we are. I am extremely careful with making sure the car is always well maintained especially now after my husbands stroke. I am it. It's all my responsibility -tires, fluids, not a dent in it. Everything ... Read More

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DealerRater - Jul 17, 2026

Jason has always been so kind and considerate and has always positive and always willing to help. We are just extremely disappointed that Hyundai could not help us to help get our peeling paint car repainted under some sort of warranty or extended . It makes no sense. I feel like we're driving around in a car that ABSOLUTELY does not represent who we are. I am extremely careful with making sure the car is always well maintained especially now after my husbands stroke. I am it. It's all my responsibility -tires, fluids, not a dent in it. Everything I can take care of I am able to do but the paint coming off and paper plate sizes is simply unbelievable. Hyundai cannot help us is just such a disappointment. We were told we are out of warranty range -but the engine was replaced by Hyundai a year ago- catalytic converter replaced out of our pocket -the air conditioner went out. We've replaced everything. And this is how we end up driving it around looking like a circus. It didn't just start peeling it started a couple years ago, but never this big. We are broken hearted with Hyundai that's for sure.

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We just purchased a new Elantra from Pedder - and the enture experience was amazing from start to finish. Everyone we dealt with felt like they were on the same team as us. Nothing was aggressive or adversarial, and the entire sales process was great. I highly recommend them.

Service was great, fast and on time! Car was returned clean and rep walked me to it to make sure everything was good

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I want to recognize Jason for his outstanding customer service. He is always friendly, professional, and knowledgeable. Every time I’ve had an issue with my car, he has taken the time to listen, explain everything clearly, and make sure my concerns were resolved. He truly goes above and beyond to make the service experience smooth and stress-free. Because of the excellent service he consistently provides, I always go straight to Jason whenever I visit the dealership. I know my car is in good hands with him. Jason is a valuable asset to the dealership, and I highly recommend working ... Read More

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DealerRater - Jul 17, 2026

I want to recognize Jason for his outstanding customer service. He is always friendly, professional, and knowledgeable. Every time I’ve had an issue with my car, he has taken the time to listen, explain everything clearly, and make sure my concerns were resolved. He truly goes above and beyond to make the service experience smooth and stress-free. Because of the excellent service he consistently provides, I always go straight to Jason whenever I visit the dealership. I know my car is in good hands with him. Jason is a valuable asset to the dealership, and I highly recommend working with him!

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Very easy Easy, he was attentive and explained everything very well. It was a great experience.

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Helpful, customer oriented I had a noise coming from my car. They were able to correctly identify the issue and fix it

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GREAT SERVICE, FROM CHECK-IN TO CHECK-OUT. NOE GARCIA THE BEST EMPLOYEE, ALSO GOOD COFFEE IN ALMOST TWO HOURS WORKING ON MY LAPTOP

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Excellent, professional and fast Agent was very informative, professional and provided really good customer service.

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Fast, personal service. Service area was clean and the associates were very nice and professional

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Staff is great, place is clean, work is done well. Would recommend Pedder for all cars

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Everyone there was extremely helpful and made the process so easy, from beginning to end. I usually dread going for car shopping due to the back and forth haggling but everyone there were very knowledgeable, friendly and helpful. Love your staff there at Poway! They are awesome! 👏🏻

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Service guy thinh got good customer handling skills ... was a pleasant experience having my car serviced ... customer friendly environment

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Excellent service and personal attention to my needs Scheduling was easy using the online tool and my service advisor NOE met me as soon as I pulled up and check me in

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I arrived a little early and was seen right away. I was there for a software upgrade and they also did an oil change and tire rotation before the required time which I thought was great since it had been 8 months since I bought the car and it hadn't had an oil change yet. I got the software update oil change and tire rotation all and just over an hour. I think that was a first for any dealership I've ever taken my car to. Thanks again for the great service and professionalism, Jason. I'll be taking ... Read More

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DealerRater - Jul 15, 2026

I arrived a little early and was seen right away. I was there for a software upgrade and they also did an oil change and tire rotation before the required time which I thought was great since it had been 8 months since I bought the car and it hadn't had an oil change yet. I got the software update oil change and tire rotation all and just over an hour. I think that was a first for any dealership I've ever taken my car to. Thanks again for the great service and professionalism, Jason. I'll be taking my car there for all future service needs.

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I arrived a little early and was seen right away. I was there for a software upgrade and they also did an oil change and tire rotation before the required time which I thought was great since it had been 8 months since I bought the car and it hadn't had an oil change yet. I got the software update oil change and tire rotation all and just over an hour. I think that was a first for any dealership I've ever taken my car to. Thanks again for the great service and professionalism, Jason. I'll be taking ... Read More

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DealerRater - Jul 15, 2026

I arrived a little early and was seen right away. I was there for a software upgrade and they also did an oil change and tire rotation before the required time which I thought was great since it had been 8 months since I bought the car and it hadn't had an oil change yet. I got the software update oil change and tire rotation all and just over an hour. I think that was a first for any dealership I've ever taken my car to. Thanks again for the great service and professionalism, Jason. I'll be taking my car there for all future service needs.

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It was a quick and painless situation due to Jason just taking care of the needs of my car.

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Very friendly people. Fast service. waiting room very comfortable Dealership clean and bright. Thank you

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It was a speedy and friendly interaction with updates provied through texting was convenient and hassel free

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They did what they said they were going to do, and they finished early. They treated me with courtesy and respect. I shall return!

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Excellent service. Fast and efficient and a good listener and implementation to any customer car issues.

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I was less than thrilled with the original purchase experience at the dealership, but the service department has been great. Clean, prompt and professional.

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Okay experience but Jack was inexperienced and tried some really awful tactics, like guilting me after giving me a snack, "good thing I brought my lunch today" but the best part was test driving a Prius prime and him telling me that it wasn't a hybrid. Maybe do a little research on what you're selling, bro. I drove two hours to get the car and couldn't bring it home that night because they dont detail used cars until after they sell (weird, right?) and so he begrudgingly offered to meet me a half hour away ... Read More

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DealerRater - Jul 14, 2026

Okay experience but Jack was inexperienced and tried some really awful tactics, like guilting me after giving me a snack, "good thing I brought my lunch today" but the best part was test driving a Prius prime and him telling me that it wasn't a hybrid. Maybe do a little research on what you're selling, bro. I drove two hours to get the car and couldn't bring it home that night because they dont detail used cars until after they sell (weird, right?) and so he begrudgingly offered to meet me a half hour away from the dealership, which would save me an hour of travel time. Once I agreed to this, he told me that was a whole hour of his time where he wouldn't be able to sell any cars. Umm... because you're selling a car dude. xxx. Another highlight is him and a manager asking me to pull up similar cars that are cheaper, I was able to easily to do so and call their bluff. BEST PART... going to pick it up and about to drive off the lot and the car wouldn't start. Battery was dead. Jack left the headlights on for us. And couldn't even stay until close to give me the keys. Oh and I just found out they didn't include the POWER CORD for my plug in Prius. Reached out and nothing back. I''ll keep the negative reviews coming and post as many as possible!!!!

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I am 100 percent, a fan of Pedder of Poway. A fantastic car buying experience from start to finish. I had a bad experience at Dalton Hyundai but I still wanted a Hyundai. So I started researching as I healed emotionally from a bad Dalton experience. I tried a website for invoice pricing and it offered me the internet department of Pedder. What a blessing in my journey. I was lucky my first contact was Kristina. What an amazing caring person. She represents Pedder well. She was an active listener and promised a different experience. She proved everything she promised. I ... Read More

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DealerRater - Jul 14, 2026

I am 100 percent, a fan of Pedder of Poway. A fantastic car buying experience from start to finish. I had a bad experience at Dalton Hyundai but I still wanted a Hyundai. So I started researching as I healed emotionally from a bad Dalton experience. I tried a website for invoice pricing and it offered me the internet department of Pedder. What a blessing in my journey. I was lucky my first contact was Kristina. What an amazing caring person. She represents Pedder well. She was an active listener and promised a different experience. She proved everything she promised. I was impressed Wesley got involved and confirmed her promises and made me an offer that got me to drive to Poway. I had a list of dealers to visit and because of Kristina, Pedder got moved up in my pecking order This changed the whole buying journey. I arrived at Pedder. A nice looking building. The service department was busy. Happy customers waiting as they drank coffee. A good sign I felt immediately comfortable that I could see myself in a chair drinking coffee awaiting service. What a friendly dealership. I met Jack. A great guy and so laid back. He was helpful and had a very straight forward presentation. His feature benefit selling style was refreshing and old school. I bought Kristina and Jack and Pedder. I love my Kona I am blessed to have met such a great person. He was amazing. I actually felt cared for and a bit different from Dalton. Lol. Jack was personable A perfect representative for me. He answered every question I had. He showed how the Hyundai features work while presenting feature benefit selling. He knows Hyundai and represents Pedder perfectly. He also was caring. He knew about Dalton as it was hard not to mention seven hours of xxxx. Pedder was the exact opposite experience. I wanted to buy a car here. I actually thought that at one point. Jack was the reason I bought my Kona from Pedder. Kristina was the reason I picked Pedder Any questions ? I feel I bought a great SUV from a great dealership. It's all about the people that represent you. I feel you're in good hands . I was a bottom feeder as a car buyer. I felt like I was treated like royalty. Thank you Pedder. I think the best way to reward these two superstars is through my referral program. After my positive experience at Pedder I expect I'll convince someone to visit I know with Kristina and Jack they're in good hands. Thank you Pedder.. You win when compared to all the "Dalton" type dealerships in our area. I'm glad you won my business. The Kona is a great vehicle too. Sincerely Edgar Gore Lemon Grove CA [email protected]

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Efficient/informative/sincere. I was concerned about the condition of the engine & stalling. In efficient time I was told of work & cost to be done. Results worth cost!

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We were looking to buy a Hyundai Tucson. We were given run around by other Hyundai dealerships so decided to give Pedder Poway Hyundai a try. Ryan and his team were awesome to work with. They treated us with respect and were extremely transparent with pricing. We agreed with price via text messages.No sale pressure or upsale tactics. Ryan had the car we wanted ready at the dealership for test drive as soon as we came. Joel got all the financial documents ready as soon as we decided to purchase. It was the best experience we ever had at ... Read More

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Google - Jul 13, 2026

We were looking to buy a Hyundai Tucson. We were given run around by other Hyundai dealerships so decided to give Pedder Poway Hyundai a try. Ryan and his team were awesome to work with. They treated us with respect and were extremely transparent with pricing. We agreed with price via text messages.No sale pressure or upsale tactics. Ryan had the car we wanted ready at the dealership for test drive as soon as we came. Joel got all the financial documents ready as soon as we decided to purchase. It was the best experience we ever had at a dealership. We highly recommend Pedder Hyundai of Poway and especially Ryan if you are thinking about purchasing a Hyundai

Pedder was great to work with. Our disappointment is with Hyundai in general. We have taken the car in for this problem twice before and both times they said they could not find a problem. Not until it was out of warranty were they now able to identify scan codes that dictated an $600 plus repair.

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Thinh provided exemplary customer service and went over and above to fix an issue with my car. Absolutely made my day!!

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The service department was professional, efficient, and kept me informed the entire time. I highly recommend them for vehicle maintenance!

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Paul was very kind. He answered my questions and let me test drive various trims until we found my perfect car. I would recommend him.

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Loved how they really worked with me and made my demands happen. I was looking for something in particular and they made it happen.

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I worked with Kyle at Pedder. He was thorough, honest and professional. He made the whole process easy and he answered all of my questions! I love my Palisade!

Very quick service and Noe was very friendly Service was quicker than expected and Noe was very helpful and friendly. And I got a free carwash :)

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Polite and professional Attentive (excellent listening skills). He was informative. He also answered all my questions.

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Very nice Very professional, very thorough. Very efficient did my service quickly. everyone was very nice.

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You guys have all my maintenance records as I do my I maintenance with you guys so why would you try to recommend me a $300 service based on timing when you can easily look through the records and see that it was just completed. Makes me feel like you are trying to scam me. Even years prior, I changed my cabin air and engine air filters right before service and you told me the tech recommends replacement of those items which is why I stopped going to you guys for a few years. And now the problem is still there ... Read More

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DealerRater - Jul 8, 2026

You guys have all my maintenance records as I do my I maintenance with you guys so why would you try to recommend me a $300 service based on timing when you can easily look through the records and see that it was just completed. Makes me feel like you are trying to scam me. Even years prior, I changed my cabin air and engine air filters right before service and you told me the tech recommends replacement of those items which is why I stopped going to you guys for a few years. And now the problem is still there with you guys recommending me service I don't need with a coolant exchange when you guys did two in the last two years, one for a check and one for a motor swap. I'm only not more upset because Jason and Thinh are usually great and super helpful but I'm frustrated you guys keep trying to take every dollar out of me for things I don't need

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Noe always makes things better. Noe makes things easy, not scary and he genuinely cares.

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The service time estimate was accurate, and I appreciate the digital notices about my car maintenance as well. Keep up the good work, Noe!

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Vince took great care of my needs and requests for a new car. I got an amazing deal and would definitely recommend Pedder and Vince for any future purchases!

Always friendly and efficient. Makes me feel VIP values my time as a client Excellent and appreciated

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Fixed the issue with the 12V battery correctly Had it done at promised time Done

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Great service Great service and excellent quality work I was well informed about what services I will need on my next visit

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I think the dealership is clean and comfortable, the staff helping and polite and the work is done in the expected timeframe.

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He is very professional helps most of my appointments he is excellent He has great costumer service

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Great service as always. Really good service center. We trust them to make the right call on our cars.

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Sales person was great, sales manager was pushy and bordered on rude…asking “doesn’t your spouse want you to have a nice car?” I did not want to finance because explaining financials with my job is a pain and was countered with “you can’t buy a new car and work where you work?”. I got the car but my son bought a Honda in Arizona and he said he learned never buy a Hyundai from that interaction.

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Great. Noe is always great. Fast and simple. I can always expect great service there.

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Service tech didn't tighten nuts on both front tires after finishing. Almost caused me to be in an accident. Service person, Thinh was great.

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Excellent customer service Pedder and its employees are always friendly and keep you informed on the progress of your car's service

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Easy to schedule, friendly, professional, explained every step of the process clearly and made me feel like a priority.

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Welcoming, accommodating,kind, succinct Efficient,professional, pleasant, Customer-oriented, Cordial, Helpful, Respectful People with Good Intentions Cooperative and collaborative

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As a single mom, I have had past dealerships see me as an easy target when it comes to upping the original quoted price through hidden fees. However, that was not the case with Pedder Hyundai of Poway. They were the only Hyundai dealership in San Diego and Orange County that gave me the numbers before I came in. The other dealerships gave me partial quotes. My positive experience started with Wesley working with me on the numbers for two Kona's and Moses worked with me in person. The professionalism and people skills that these two young men exhibited ... Read More

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DealerRater - Jul 2, 2026

As a single mom, I have had past dealerships see me as an easy target when it comes to upping the original quoted price through hidden fees. However, that was not the case with Pedder Hyundai of Poway. They were the only Hyundai dealership in San Diego and Orange County that gave me the numbers before I came in. The other dealerships gave me partial quotes. My positive experience started with Wesley working with me on the numbers for two Kona's and Moses worked with me in person. The professionalism and people skills that these two young men exhibited was impressive. From start to finish, I was not only relieved by the ease and consistency with the sales department, but also with George in financing. Thank you Pedder Hyundai of Poway for all that you did for my daughter and I. You guys rock!

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Busy I was very pleased by the work on my vehicle which was done in a timely manner. Mr. Garcia was very professional and knowledgeable.

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Service has been great. He answered all the questions I had I did I said he answered all the questions that I had and gave me good advice that's more than four

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Great location. They took the time to hear me out. They were patient because I kept changing my mind and running through the numbers multiple times. I would choose this place for my next purchase.

Kind Followed thru Took care of all of the recalls Always polite and they return your car clean!!

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I’m very pleased with the Ioniq 5 I purchased from Pedder Hyundai. I appreciate the effort made to keep the purchase a quick and simple process!

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My salesman Jordan let me do a real world test drive. That sealed the deal. George in finance walked me through everything with no pressure tactics. Best experience in an auto dealership ever!

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Dependable, professional and trustworthy We're happy with the service that we received every time we get there knowing that our vehicles are always in good hands.

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Dependable, professional and trustworthy We're happy with the service that we received every time we get there knowing that our vehicles are always in good hands.

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I had a warranty covered repair done and I was very surprised how painless it was. I dropped my car off and picked it up without any mention of money, they just fixed it and thanked me for bringing it in. It was awesome.

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Easy and smooth purchasing process for me and my mom's cars. Hootan, Wesley, Moses and Ryan were all great professional and very customer service oriented

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Our salesman Vince was great. The person we worked with in finance, I can’t remember his name, was also great. However, the person we worked with to negotiate the price, was not. We had to repeatedly tell him that we did not want to pay for add-ons that we did not want, and thus we unnecessarily wasted a lot of time going back back-and-forth on negotiations that were not needed because we were not paying for the add ons.

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As a single mom, I am used to getting the runaround from dealerships. Wesley and Moses worked with me from start to finish on getting me the numbers that worked for me and answering all of the questions I had regardless of how redundant I may have come across. I appreciated this greatly. I got exactly what I wanted in financing two Kona’s. I recommend them to anyone Living in San Diego County. You’re not gonna find better anywhere else. I was also extremely impressed with working in George and financing after signing two leases, I feel very ... Read More

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Google - Jun 29, 2026

As a single mom, I am used to getting the runaround from dealerships. Wesley and Moses worked with me from start to finish on getting me the numbers that worked for me and answering all of the questions I had regardless of how redundant I may have come across. I appreciated this greatly. I got exactly what I wanted in financing two Kona’s. I recommend them to anyone Living in San Diego County. You’re not gonna find better anywhere else. I was also extremely impressed with working in George and financing after signing two leases, I feel very confident and have no regret.

Easy check in and out Friendly and communicative associate Ride to work vie Lyft was also appreciated

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Good service but after I was done my car wasn't washed, I saw other cars come out of service wet from being washed, then paper floor mat and service number were left inside my car.

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Checkin is fast. Communication is done well. And the service is great. Yes it is.

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Friendly and explained everything very well. The process for dropping off and pick up went smoothly.

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Professional and friendly customer service from Thinh Nguyen! Overall, a pleasant experience with this service team! I look forward to future visits!

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Great Experience! Noe was very kind, knowledgeable and helpful. The work was done quickly and I was there less than two hours. Thank you Pedder Hyundai of Poway!

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Depends on if you are referring to purchasing the car, or getting a pesky deflating tite repaired.

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Everyone was very helpful and have a very nice customer service. They let us feel comfortable and explain every details and answer all our questions

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No Pressure- Great People- Great Experience Bought my dream car and extremely happy with the whole experience

We drive from Temecula to see your service team for our vehicle. Jason and Noi know what they are talking about and also put my mind at ease every time. All Hyundai dealerships/service need to have a team like these two. They are very knowledgeable.

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Addressed my concerns and did a great job! I appreciated the free car wash. I will be back.

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Changed all my settings and did not change them back . 4 hours to diagnose and troubleshoot a simple problem - not power to USB port

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Excellent service for maintenance, and minimum wait time for both check in and pick up.

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I always had a great experience with my service advisor every time. They are so helpful and keep my car in excellent condition and clean every time.

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Jason has always been sensitive to my schedule, expectations, and standards. Jason always exceeds normal Customer Service.

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Typical service experience. But $100 to swap out a cabin air filter?! That's ridiculous. Ridiculous

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I was happy that they provided me with a loaner, communicate everything in advance, on time and polite

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The dealership was clean and welcoming. The service was fast and effcient. Good customer amenties.

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The dealership is clean and very appealing to car shoppers. The staff are friendly and polite

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Service employees actually care about their customers. Noe was great and very helpful when fixing my car!

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Always a great experience! I could go to other Hyundai dealerships but the service at Pedder is worth driving for!!

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Overpriced for the service For diagnostic I was overcharged for what I could have done at a mechanic for $40

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Quick and friendly service. Had explained what is needed to be done on my car. Had followed up with a text to see how my service was.

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