Customer Testimonials
Friendly, courteous, helpful, efficient, kept me informed - overall, very impressed and satisfied compared to other dealerships (different brands). Increases my likelihood of purchasing a vehicle from this location.
Amazing Hamada was wonderful He had patience with my husband Which I appreciate. Thank u
The staffs in the service department are nice, accommodating and friendly. Keep it up. Thanks!
Purchased vehicle w existing dent. Got run around on fixing it. Took a month to correct. Jason M not super responsive. Eventually got corrected. Happy with results, not process.
Victor is a great salesman! Honest, down to earth, and not pushy. He is well versed in vehicles and knowledgeable about the vehicles we were looking into. Very helpful and understood what our needs were and he matched the 2026 Santa Fe Limited perfectly for us. Overall a great experience! We are very satisfied with our purchase. Thank YOU, Victor!
Friendly went out of his way for me . Fast and friendly service.great waiting area
Good Service was good, and helpful. Made car run better yay! Four more words to finish this
Great customer service Very helpful and very resourceful Great ads explaining what needs to be done
Mr. Nguyen made everything easy. He was professional and courteous. Done ?? ?? ?? ??
Resolve my issue quickly and gave me clear prompt answers on what my repair options were
The service was great, was greeted at my car and check-in was smooth. They had my car ready within the expected time amd will be coming back for future services in the future.
Great customer service. The shop Had a quick turnaround . They fixed the small issue and with no extra cost.
(Translated by Google) They were very nice and everything was very quick, unlike other agencies that take forever. I recommend them 100%. (Original) Fueron muy agradables y todo fue muy rápido no como en otras agencias que te tardan uff muchísimo lo recomiendo al 100
Very happy with how easy Abe made selling our used car and with the assistance from Kristina!
This was my first time with this dealership & I thought they were very helpful. I transferred my business from the Kearney Mesa dealership because they were not helpful & to far from my home.
Fast and great service Noe was kind and understanding during the repair process and understood my needs
Efficient and friendly! Noe made the check in process quick and simple. Work was finished ahead of schedule.
He always takes the best care of me he knows that I'm in college so he always does his best to find me discounts and to help me out. I always look for noe becuase I know I can rely on him.
Easy to schedule service, welcoming when I arrived, clean facility, fast service, walked me to my car and car washed. Can't ask for more
I went in for an oil change and tire rotation. I was given a receipt that showed that everything was completed and come to find out. It was not completed although the long-term coverage is gonna be billed the sales person was horrible in communication took no ownership and just made excuses. I emailed your manager and no one has ever reached out. This was the only a disappointing experience, but it was dishonest.
The service was fine but the service agent didn't look up that the car was under warranty and it took much longer for the service to be completed then the estimate provided
Recently bought a Palasade Hybrid. I had been shopping around and researched everything I could. Poway worked with me and no other dealer came close. Garrett my sales representative was great and took care of us. He delivered my car to my house and made the transaction easy. Ask for Garrett! He was great. Thank you
Easy to work with. Very friendly & professional. I've purchased two cars here so far. Great service.
He was informative and attentive to what I need. He does recommend something about the problem we were facing.
The service department is always very polite and very helpful. Your facility has a very nice waiting area. And work is done quickly and efficiently.
super friendly effective and quick very respectful, very attentive, did his best to answer all my questions. called me back to let me know timelines and etc
Caring people. They make sure that any concerns are taken care of. Great customer service.
The service dept is amazing at the poway hyundai! Every person I have worked with there is always so friendly and helpful.
Low pressure, genuinely concerned with fitting a car into my budget. Would go back. Highly recommended.
Jason was very courteous, explained the process and made me feel welcome. Provided great service!
Simple process. Completed all the work quickly and efficiently. Thankful for the help. Enjoyed the free coffee and car wash
Very Professional and courteous.. addressed my concerns.. The dealership and service area is very inviting and clean. My wait was short. They were fast and efficient..
Jason Mcreary’s service level was fantastic. Highly recommend. Ordered the parts swiftly and called me as soon as the parts arrived and completed the repairs the same day.
Great job, they did everything possible to make the deal work. Friendly and pleasant to work with.
Excellent service He did a great job listening to my concerns and addresses all of them. Great person to work with.
Everything you see online at the “discounted” rate is essentially bait to get you to come in. They’re the classic dealership that has add-ons for random garbage like “paint protection” and “location services” etc. Add about 3 to 4 grand on top of the “discounted” price you see online, and that is what you can actually expect to pay plus TT&L. Already found better options via Carvana/Carmax and you’re not getting hassled with sleazy sales tactics.
The communication, transparency, and honesty is always refreshing. I trust Jason and I know I'm in good hands.
I found all the people I worked with at Pedder to be kind, courteous, and very helpful. With that said, Saturdays appear to be hectic and more finance people available would have been a benefit in getting that part of the transaction finalized.
I visited Pedder Hyundai of Poway on 7/31/2026 to purchase a used 2025 Honda CR-V EX that was advertised online for approximately $27,793. Before coming in, I reviewed the advertisement carefully and found no disclosure stating that the advertised price required the purchase of dealer-installed products or optional add-ons.
Once we arrived, the Sales Manager (Sam White) informed us that the advertised price was not actually available unless we purchased additional dealer products, including a nitrogen tire package. When I asked where that requirement was disclosed in the advertisement, no one could point to any such disclosure.
To make matters worse, the vehicle’... Read More DealerRater - Aug 1, 2026
It was fast, easy, and straightforward. Great service. Many thanks! I would bring my Hyundai for service here again.
If you want to sell your car, this is the best place. I tried to sell it to a private party, and also went to other dealerships, but when I went here I was surprised by Abe Farhat. He immediate identified where we had some paint work to have the car fixed before selling it (a scratch very visible that would hurt our selling price). He played no games and was straight with the pros and cons of the car and with the purchase procedure. I was also very honest with him and maybe that's why we reached an ... Read More Google - Jul 31, 2026
He did a great job and i am happy with my service he answered all my questions and I will come back againgood job
He was nice and he answered all my questions and I was happy with my service
Problem was diagnosed and resolved, I was kept in the loop by Jason every step
Very helpful, great customer service, fast and courteous He kept me informed of the process
Jason kept me informed all day of what was going on with my vehicle. I dropped my car night before and left keys in drop box. Seamless process like checking in live.
Informative and well organized staff. It is nice that they clean the car every time. The service staff has been always understanding and flexible. They are also responsive and polite.
Very professional, on time, precise Warm and caring towards customer good work have been done. Thank you.
I suppose to receive a call on Monday Monday the 27 to complete the work on my car today is Thursday the 29 have not heard back from the service department.
Jason was very informative and friendly. I also observed 2 other men i don't know their names were very helpful and attentive to the others customers as well.
Professional, great customer service, friendly Willing to go above and beyond, knowledgeable and hard-working Great
Ting is truly an incredible human. The way he handles business heals a part of my soul I long thought dead. The techs were phenomenal too. I recommitted my life to God after this incredible experience
Took the car in since my liftgate was making a lot of noise. They had to order the part and about a week later I came back to get it fixed. The issue was completely resolved.
He went above and beyond expectations to cure my problem. He is an exceptional service writer
I brought my car in for a recall and was treated very well but learned it couldn't be performed. I would have thought the dealership would have known that in advance to save me the drop off and pick up trips.
We appreciated the efficient and knowledgeable staff who worked with us, allowing the process to be competed in a very reasonable amount of time without any drama.
Always professional, service is exceptional. Appreciate the staff & service over many years of being a customer at Pedder Hyundai.
Noe was very helpful and responsive to my questions. He was knowledgable and kept me informed on the status of my car.
Pedder Hyundai of Poway - THE WORST DEALERSHIP EVER!! I purchased a 2024 Hyundai Santa Fe Calligraphy (top of the line SUV) on 4/26/26 at Pedder Hyundai of Poway. I thought I was getting a pretty good deal until I looked through the 75 pages of paperwork (do you really have time to read all that?) several days later and discovered they overcharged me $1596.00 on the price of the car when I had a print out of the "Advertised Price" from their website. They also added on the contract two $1495.00 charges they said I had to pay (and could not get ... Read More DealerRater - Jul 28, 2026
I visited the service department and I was treated very well. I was treated with respect and kindness.
Consistent and quality service. Jason is always knowledgeable, and advises us well. We get excellent service
They cheated in calculating monthly lease..ADDED UNDISCLOSED FEES -$3,000.. result extra $90/month payment!!!! Made false statements and misleading presentation
I would not recommend or return to them due to their deceptive price tactics. Their listed prices should be honored without the addition of miscellaneous dealer add ons.
Car was finished timely. Car was washed. Explanation was given of future maintenance. Jason did a good job.
Jason is terrific! Always nice and professional. My car is always finished on time! I never have a problem getting the appointment I want.
Excellent, on time, and professional. The dealership and service section is immaculate and a pleasant place to wait.
This dealership always works with me to get a convenient appointment time. They are clear from the start about what is needed, and are great at keeping me updated on the progress of the work. Add friendly staff and a car wash, and all is good.
Very courteous and caring staff. A bit longer than expected. Slightly disappointed that a 'miss' felt/heard in the engine was not dealt with leaving us nervous about it reoccurring and causing problems.
Jason consistently provides excellent costumer service. He spends time hearing the customer concerns and works seamlessly with the customer, technician and Hyundai system (I.e warranties, recalls, etc) to ensure the proper care is delivered.
In and out quickly, car wash is a huge win. Customer service reps were friendly and knowledgeable.
Very good service. Customer service provided was very attentive and friendly. I appreciate this dealership and how professional they are. Thanks!
They provided an excellent service They provided an excellent service. Useful recommendations, high quality service, great above and beyond, nice experts.
Friendly staff and a quick turn around. Would definitely come back to have my car serviced again.
Great service. Everyone was very nice and took my concerns seriously. I appreciated the througness of the inspection.
Evert visit has been a positive experience. Wait time has been acceptable and always nice to come out to a clean car
Professional, kind & courteous . Noe Garcia is extremely knowledgeable service advisor with great attitude and very professional
The dealer fixed what was broken at the second attempt!.. though that need for a second bite at the cherry apparently wasn’t a dealer issue but a defective part initially sent. The fix was executed very quickly once the parts arrived but awaiting 10 plus days both times while parts are back ordered is not very good from Hyundai!
Please note this review has nothing to do with the service department. The review is based upon my personal experience with the sales department. Last September I bought a Hyundai Palisade from this dealership. I must say it was a good experience making a purchase from them. I recently went back to purchase another car, and what a different attitude from the sales staff. My experience was nothing but misrepresentation, rudeness and overall a great deal of B S. I honestly could not understand why such a change. I was told and did not verify that the company had been ... Read More DealerRater - Jul 19, 2026
I always get prop service and everyone is very kind, Acknowledging you as soon as you walk in the door. And they get things done in a timely matter.
Jason has always been so kind and considerate and has always positive and always willing to help. We are just extremely disappointed that Hyundai could not help us to help get our peeling paint car repainted under some sort of warranty or extended . It makes no sense. I feel like we're driving around in a car that ABSOLUTELY does not represent who we are. I am extremely careful with making sure the car is always well maintained especially now after my husbands stroke. I am it. It's all my responsibility -tires, fluids, not a dent in it. Everything ... Read More DealerRater - Jul 17, 2026
We just purchased a new Elantra from Pedder - and the enture experience was amazing from start to finish. Everyone we dealt with felt like they were on the same team as us. Nothing was aggressive or adversarial, and the entire sales process was great. I highly recommend them.
Service was great, fast and on time! Car was returned clean and rep walked me to it to make sure everything was good
I want to recognize Jason for his outstanding customer service. He is always friendly, professional, and knowledgeable. Every time I’ve had an issue with my car, he has taken the time to listen, explain everything clearly, and make sure my concerns were resolved. He truly goes above and beyond to make the service experience smooth and stress-free. Because of the excellent service he consistently provides, I always go straight to Jason whenever I visit the dealership. I know my car is in good hands with him. Jason is a valuable asset to the dealership, and I highly recommend working ... Read More DealerRater - Jul 17, 2026
Very easy Easy, he was attentive and explained everything very well. It was a great experience.
Helpful, customer oriented I had a noise coming from my car. They were able to correctly identify the issue and fix it
GREAT SERVICE, FROM CHECK-IN TO CHECK-OUT. NOE GARCIA THE BEST EMPLOYEE, ALSO GOOD COFFEE IN ALMOST TWO HOURS WORKING ON MY LAPTOP
Excellent, professional and fast Agent was very informative, professional and provided really good customer service.
Fast, personal service. Service area was clean and the associates were very nice and professional
Staff is great, place is clean, work is done well. Would recommend Pedder for all cars
Everyone there was extremely helpful and made the process so easy, from beginning to end. I usually dread going for car shopping due to the back and forth haggling but everyone there were very knowledgeable, friendly and helpful. Love your staff there at Poway! They are awesome! 👏🏻
Service guy thinh got good customer handling skills ... was a pleasant experience having my car serviced ... customer friendly environment
Excellent service and personal attention to my needs Scheduling was easy using the online tool and my service advisor NOE met me as soon as I pulled up and check me in
I arrived a little early and was seen right away. I was there for a software upgrade and they also did an oil change and tire rotation before the required time which I thought was great since it had been 8 months since I bought the car and it hadn't had an oil change yet. I got the software update oil change and tire rotation all and just over an hour. I think that was a first for any dealership I've ever taken my car to. Thanks again for the great service and professionalism, Jason. I'll be taking ... Read More DealerRater - Jul 15, 2026
I arrived a little early and was seen right away. I was there for a software upgrade and they also did an oil change and tire rotation before the required time which I thought was great since it had been 8 months since I bought the car and it hadn't had an oil change yet. I got the software update oil change and tire rotation all and just over an hour. I think that was a first for any dealership I've ever taken my car to. Thanks again for the great service and professionalism, Jason. I'll be taking ... Read More DealerRater - Jul 15, 2026
It was a quick and painless situation due to Jason just taking care of the needs of my car.
Very friendly people. Fast service. waiting room very comfortable Dealership clean and bright. Thank you
It was a speedy and friendly interaction with updates provied through texting was convenient and hassel free
They did what they said they were going to do, and they finished early. They treated me with courtesy and respect. I shall return!
Excellent service. Fast and efficient and a good listener and implementation to any customer car issues.
I was less than thrilled with the original purchase experience at the dealership, but the service department has been great. Clean, prompt and professional.